For many it is strange that someone can sit in a different country and help them with their computer problems. However, for me that has become a part of how I help people with their computer problems. As long as you can go online and install the remote access program, I can help you.
This way I can help you with removing viruses and other malware or just do a simple cleanup. Other areas where I can help is installing programs, drivers and test the system.
For businesses I use remote control to work on servers and routers if that is what they need. As long as you can get on the internet and it is not hardware related, I should be able to solve the problem you experience,